Terms & Conditions
Terms Of Rental
Otomg Enterprise Inc. (we, our, and/or us) recognizes the importance of personal privacy to those who use our services. We want you to understand how we gather and safeguard your information. This policy explains our privacy practices for information that we collect, use, and share from Otomg Enterprise Inc. Users (collectively users), and the network of affiliates and independent operators that we utilize to arrange service (Chauffeurs). The agreement shall be governed by and construed in accordance with the laws of the State of New York. The parties agree that any legal action or proceeding arising out of or relating to this agreement shall be brought exclusively in the state or federal courts located in New York County, New York. No modification, amendment, or waiver of any provision of this agreement shall be effective unless in writing and signed by both parties. Any modification, amendment, or waiver must comply with New York State laws and regulations. If any provision of this agreement is found to be invalid or unenforceable under New York law, the remaining provisions shall continue in full force and effect. Any dispute arising out of or relating to this agreement shall be resolved through binding arbitration in New York, in accordance with the rules of the American Arbitration Association. Any notice required or permitted to be given under this agreement shall be in writing and delivered to the respective parties at their addresses specified in this agreement, in accordance with New York State laws. Each party agrees to indemnify and hold harmless the other party from any claims, damages, or losses arising out of or in connection with this agreement, in accordance with the laws of the State of New York. Both parties agree to maintain the confidentiality of any proprietary information disclosed during the course of this agreement, in compliance with New York State laws and regulations. This agreement constitutes the entire understanding between the parties and supersedes all prior negotiations, representations, or agreements, whether written or oral, concerning the subject matter of this agreement. This agreement may only be amended in writing and signed by both parties, in accordance with New York State laws.
Our websites and mobile apps are not designed to appeal to children 13 years of age and under, and we do not knowingly request or receive any information from children. We do not sell or rent your personal information to anyone.
Otomg Enterprise Inc. informs that we will be using text messages, emails, and phone calls to communicate with you regarding all of your rides and quotes. Please ensure that your contact information is up to date so that we can reach you easily. Thank you for choosing our services.
How we use your information:
Otomg Enterprise Inc. may collect information about how you interact with our services. This may include access dates and times, pages viewed, app crashes, or type of browser. Our website does use cookies and are there as a convenience to you for page preferences and remember me functions. These cookies are exclusively internal to Otomg Enterprise Inc. and are not shared with any external business partners or third parties. We want you to clearly know that when we ask you for information, we will use that information to fulfill your request and we may use your contact information to tell you about our products or services we think might interest you or to invite you to participate in a product or services related survey because of the nature of our business.
We have limited control and relationship with third parties to assist us in servicing you, for example, by fulfilling customers’ orders or providing customer service. These service providers are required to maintain the confidentiality of the information we provide them. Additionally, we have business partners that provide services, some of which are co-branded. We are very clear that we only have some of our own vehicles not all vehicles owned by Otomg Enterprise Inc. When you request any of services and products from Otomg Enterprise Inc. you are permitting us to provide your personal information to the partner to fulfill your request. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena, or search warrant.
Affiliate Companies & Independent Operators (Chauffeur & All Corporations) Information:
For Affiliate companies & Independent Operators (Chauffeurs), we may also collect payment or banking information, vehicle information, licensing and permitting, government identification number, photo, insurance information, and driving record. We might share this information with third parties who will use this information to provide services to travelers or their companies and run a driving record check and background check.
Device Information:
Otomg Enterprise Inc. receives information from your device when you use our websites or mobile applications. This may include IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.
Location Information - Mobile Apps:
If you are an independent operator (Chauffeur), we collect location information about the real-time location of the vehicle before or during a trip both when the app is open and on screen and open but not on the screen of your device.
Otomg Enterprise Inc. reserves the right to amend this privacy policy without advance notice and if you continue to use Otomg Enterprise Inc. you are agreeing to this policy and any updates.
If you should have any questions or concerns, please contact us.
Billing:
Services are billed to the customer’s credit card or established account. Otomg Enterprise Inc. accepts the following cards:
- American Express
- MasterCard
- Visa
- Discover
Gratuity (AKA) Tip is not included and is at the sole discretion of the customer/passenger and should be paid directly to the driver. Any additional gratuity or cash handed to the chauffeur is at the customer’s discretion. Rate includes all fees and is an estimate only. Additional charges for stops, wait time, parking, tolls, admin surcharges, airport fees, airport meet & greets, and taxes may be applicable and determined upon the completion of the trip.
All published rates are subject to change without notice. Current rates are best estimated on reservations and quotes. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
All Hourly or Event Services vehicle types will be billed hourly rate or package rate quoted on reservation. Fractions of an hour are rounded to the next hour.
Cancellations, Changes & No Shows:
- Hourly Charter and Event Services – Vans, Minibus & Motor Coaches:
Cancellation or change of Van, Mini Bus & Motor Coach for hourly charter and event services within 30 days of scheduled pick-up will result in a full charge.
- No Show:
When a passenger fails to arrive at the designated location or to contact Otomg Enterprise Inc. within an hour of scheduled pick-up time, a ‘no show’ fee equal to the full charge of the trip plus service fee plus applicable wait time will be applied. To avoid a ‘no show,’ call +1- 212-279-3400 or/and office@otomg.com or if you cannot locate your vehicle or chauffeur.
Other:
Client agrees that there will be no smoking, no alcoholic beverages, or no illegal drugs consumed in the vehicles. In case of misconduct by your party, the chauffeur has the right to terminate the service without any refunds. Client holds Otomg Enterprise Inc. harmless and not liable for any personal or material damages arising from the conduct of his/her party. Client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally.
Otomg Enterprise Inc. will try its best effort to locate any lost items but will not be held responsible for damaged baggage, personal belongings, or any items left in the vehicle. Otomg Enterprise Inc. and its affiliates shall not be liable for circumstances beyond its control including but not limited to God, War, terrorism, natural disasters, weather, road conditions, and breakdowns. Client is responsible for the full payment of any overtime charges, beyond the original agreement. The above terms and conditions may be modified from time to time based on market, availability of vehicles, reservations dates. All changes that are mutually agreed upon in writing or confirmed at the time of reservation will supersede.